• Oversee client service delivery and monitor service provision to agree standards for key clients
• Formulate and implement key client service program
• Liaise internally with key operational areas to ensure awareness of key client requirements
• Visit clients periodically to evaluate service quality and identify client priorities
• Represent Custody in new business pitches, mandate meetings, and client presentations
• Review and support new client mandates, including RFP analysis, response completion, and custody-specific input
• Perform FTE and resource forecasting to support new client onboarding and business growth initiatives
• Assist in resolving complex client issues
• Run Escalation and Complaints Management within the team and department
• Manage, train, and assist assigned Senior Account Managers in running their teams
• Participate in reviewing department procedures and policies and supervise Senior Account Managers to ensure adherence
• Participate in client conference calls
• Liaise with clients regarding reporting requirements and deadlines, ensuring accurate and timely delivery
• Manage continuous risk assessment of current and potential new funds under administration
• Identify issues and recommend company-wide solutions for high-risk projects
• Manage Operational Risk, including monthly reporting on status reports and key development issues
• Lead project work related to industry and regulatory changes and its development within Citco Custody Limited
• Participate in and lead projects supporting the continuing expansion and evolution of the business

Explore SVP – Custody Services at The Citco Group Limited. Review requirements and application details.