Sales Engineer

• Support customers in Japan by providing product selection and technical advice for the heat exchanger portfolio
• Respond to technical questions from customers via email or phone
• Provide technical advice and participate in technical discussions with customers
• Create technical documentation
• Analyze customer requirements and design suitable products based on application and site conditions
• Coordinate with the factory to ensure solutions are technically feasible
• Prepare and follow up quotations
• Work closely with the factory to ensure smooth order processing
• Communicate customer clarifications or missing information to avoid delays or discrepancies
• Support after-sales activities, including troubleshooting and root cause analysis
• Follow up on progress and coordinate actions with the service team for timely resolution
• Perform other ad hoc duties as assigned