Sales Operations Manager

• Monitor and review conversations between inbound leads and Jessica, the AI sales agent
• Identify buying signals, high-intent leads, valuable opportunities, and conversations requiring human intervention
• Escalate qualified and high-priority opportunities to Sales
• Route leads to appropriate salespeople based on language, geography, customer profile, opportunity type, and ownership rules
• Monitor HubSpot for leads and opportunities requiring action
• Prevent opportunities from being lost through delayed follow-ups, incorrect routing, incomplete information, or AI limitations
• Review and evaluate MQL quality generated by Marketing
• Provide Marketing feedback on lead quality, sources, campaigns, patterns, and conversion potential
• Identify cases where Jessica missed buying signals, misunderstood leads, failed to collect information, or escalated too late
• Provide structured feedback to the AI-agent development team
• Identify recurring patterns, objections, questions, and problems across lead conversations
• Improve qualification criteria, prompts, routing rules, workflows, and sales processes
• Maintain CRM hygiene and accurate HubSpot records
• Use HubSpot lists, filters, properties, tasks, workflows, reports, and other tools to monitor and prioritize leads
• Use ChatGPT and other AI tools to analyze conversations, classify leads, identify patterns, summarize information, and increase productivity
• Reduce repetitive manual work through AI, automation, filters, workflows, and improved processes
• Collaborate daily with Sales, Marketing, and AI-agent teams

Sales Operations Analyst

• Keep company tiering and territory modeling accurate so sales always works the right accounts at the right priority
• Own the renewal pipeline in HubSpot, catching at-risk accounts before they turn into churn
• Run commission and bonus calculations end to end with a process finance and sales both trust
• Maintain CRM governance across HubSpot, fixing data hygiene problems at the root
• Build and maintain sales and revenue reporting used by leadership for pipeline and forecast decisions
• Automate recurring manual work with AI and workflow tools
• Partner across sales, marketing, and finance to keep revenue data and processes aligned
• Take over commission and bonus administration within the first 30 days
• Flag pipeline risks proactively by 90 days

Sales Operations Manager jobs in Brazil

Sales Operations Analyst

Senior Sales Operations Analyst