Sales Operations Manager

• Review calls and messages using CRM history and AI to assess discovery, qualification, value presentation, objection handling, closing, and achievement of call goals.
• Identify root causes of performance gaps, set development priorities, and pass process and CRM issues to the CRM & Sales Operations Manager.
• Run one-to-one and team call reviews, live call observation, and product knowledge checks.
• Build development plans and train sales representatives in needs discovery, value presentation, objection handling, negotiation, closing, and repeat sales.
• Coach team leads to apply shared quality criteria with their teams.
• Track skill usage in real deals and whether repeated mistakes decline.
• Audit, write, and update scripts, objection guides, contact quality criteria, and product arguments; pilot materials and agree commercial rules with sales leadership.
• Maintain the team skills map, call scorecard, common-mistakes list, and library of examples and exercises.
• Build AI workflows for call preparation and role-play practice with feedback against agreed criteria; train the team, monitor usage, and maintain instructions and templates.

Explore Sales Effectiveness Manager at Crystalia Glass LLC. Review requirements and application details.