Sales Operations Manager

• Provide front-line support for Salesforce and CPQ questions and issues
• Assist Sales users with quote creation, product selection, configuration, approvals, and system navigation
• Troubleshoot common quoting and system issues and escalate complex technical, pricing, or configuration problems
• Research reported issues and document findings
• Track recurring support issues and identify opportunities for improved documentation, training, or system changes
• Maintain and validate products, packages, options, accessories, descriptions, and related product information within CPQ
• Support product launches and catalog updates
• Review product configurations and resolve product and configuration issues with Product Management and other teams
• Perform routine audits of product and CPQ data
• Support testing of product, pricing, and configuration changes
• Perform routine Salesforce administration and data-maintenance activities
• Assist with user access, reports, dashboards, data updates, and operational requests
• Create and maintain Salesforce reports for Sales and leadership
• Perform data-quality reviews and correct inaccurate or incomplete information
• Execute user acceptance and regression testing for Salesforce and CPQ changes
• Create and maintain test scripts and document testing results
• Validate changes before production deployment and perform post-release verification
• Create and maintain user guides, FAQs, troubleshooting documentation, and standard operating procedures
• Assist with Salesforce and CPQ training
• Communicate system changes, product updates, and new functionality to Sales
• Gather Sales-user feedback and recommend improvements
• Participate in system testing, demonstrations, improvement initiatives, and CRM/CPQ projects

Explore Digital Sales Enablement Associate at Oshkosh Corporation. Review requirements and application details.