Sales Operations Manager

• Lead, coach, and develop the Sales Operations Assistant team by establishing expectations, providing feedback, delegating responsibilities, and reinforcing accountability
• Monitor workloads, open tasks, team capacity, and coverage; address imbalances, aging work, operational risks, and staffing gaps
• Create and maintain documented processes, standard operating procedures, escalation paths, system requirements, and guidance for common exceptions
• Collaborate with Inside Sales, Finance, Operations, Logistics, and other business partners to improve processes and resolve cross-functional issues
• Identify, develop, and implement process improvements that increase efficiency, accuracy, communication, and team effectiveness
• Partner in managing and improving Salesforce, SAP, and related tools, including system administration, configuration, testing, and user support
• Analyze operational and sales data to identify trends, risks, training needs, and improvement opportunities; provide recommendations to leadership
• Create, validate, and distribute recurring sales, commission, and operational reports accurately and on schedule
• Manage assigned operational projects and initiatives from planning through implementation, coordinating stakeholders, tracking progress, resolving issues, and communicating results
• Perform other similar or related duties as required