Sales Operations Manager

• Support the global Sales leadership team, focusing on EMEA and APAC
• Design and maintain territory and segmentation models
• Document account engagement models
• Support forecasting and pipeline inspection and ensure forecast hygiene and accuracy in Gong
• Help manage GTM quota and compensation models
• Assist with fiscal year planning
• Partner with BDR, SE, TAM, Renewals, and Channel Operations owners on aligned processes, quotas, and territories
• Manage and prioritize key projects from requirements scoping through rollout
• Write business requirement documents
• Collaborate with cross-functional teams and the business systems team to build, test, and roll out processes
• Manage and maintain the sales technology stack and vendor relationships
• Optimize sales processes and deal flow from lead generation through closure and renewal
• Implement continuous process improvements
• Analyze data and provide insights and recommendations to leadership
• Build relationships with GTM stakeholders
• Contribute to data quality, standardization, controls, reporting, and forecasting
• Report to the Director of Sales Operations

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