Salesforce Administrator

• Build and develop Salesforce solutions using declarative tools
• Design and implement complex business process automations using Salesforce Flow
• Debug, build, test, and deploy automation logic
• Collaborate with the wider team to align platform developments with enterprise architecture and organizational standards
• Provide internal customer support to business stakeholders
• Resolve user administration, data update, and system analysis issues
• Troubleshoot and optimize existing Salesforce functionality and processes
• Contribute to reports and dashboard enablement
• Maintain documentation and support release processes
• Identify continuous improvement opportunities for the Salesforce ecosystem
• Translate stakeholder needs into technical solutions

System Administrator III, Salesforce Admin

• Lead and develop the Salesforce team, setting priorities, standards and expectations
• Act as senior escalation point during incidents, complex delivery decisions and stakeholder conflicts
• Shape team capacity planning, work allocation, skills development, recruitment support and specialist-partner usage
• Own the health and evolution of Sales Cloud, Service Cloud and Experience Cloud
• Set and enforce platform standards for configuration, automation, data models, documentation, testing and technical debt
• Perform hands-on Salesforce administration, including Flow automation, permissions, validation rules, objects, page layouts, Lightning pages, reports, dashboards, analytics and troubleshooting
• Administer users and joiner/mover/leaver processes
• Configure and maintain Experience Cloud portals and external access
• Maintain the platform roadmap and manage seasonal releases, feature adoption, deprecations, sandboxes and environments
• Evaluate and deploy AppExchange packages
• Oversee Salesforce integrations with Slack and other enterprise applications
• Establish Slack API monitoring and integration alerting standards
• Lead incident response and problem management
• Own Salesforce security architecture, access controls, audits and compliance activities
• Manage licences, certificates, connected apps and OAuth lifecycles
• Own delivery backlog, release management, GitHub-based deployments, testing, rollback planning and release communications
• Improve platform support through service measures, triage, knowledge articles, problem records and trend analysis
• Champion Salesforce data quality and provide reporting on adoption, failures, API consumption, incidents, release quality, access risk and technical debt
• Evaluate and safely adopt Agentforce, Salesforce AI and related enterprise AI tools
• Work closely with Sales, Revenue Operations, Customer Service, Finance, Security, Enterprise Architecture, IT Operations, Data, Integration teams and external partners

Salesforce Administrator jobs in India

System Administrator III, Salesforce Admin

Manager, Salesforce Administration