Salesforce Administrator

• Serve as the primary Salesforce administrator and developer overseeing the end-user experience and daily operation of Salesforce.com and related custom applications
• Administer users, profiles, permission sets, roles, licenses, security controls, access, and data governance
• Design, configure, test, deploy, maintain, and troubleshoot Salesforce objects, fields, validation rules, approval processes, reports, dashboards, Flows, and Apex triggers/classes
• Manage Salesforce integrations with third-party tools, including Xactly, and monitor interface performance and data completeness
• Translate business requirements into scalable system solutions using platform best practices and documented change controls
• Provide user support, issue triage, root-cause analysis, training, release communications, and system documentation
• Build and maintain dashboards and reports supporting sales goals, pipeline, bookings, performance, and commercial metrics
• Manage Salesforce license utilization, spend, allocation, and periodic access reviews
• Support three independent product modalities on a shared platform and maintain Clinical Applications functionality for demonstration scheduling and tracking
• Administer Salesforce CPQ, including products, bundles, price books, pricing rules, discount schedules, quote templates, approval workflows, GPO discount structures, and quote-to-order processes
• Administer Partner Community accounts, access, permissions, security, data access, user communications, and training
• Serve as primary Xactly Incent administrator, maintaining access, roles, participant records, positions, effective dates, organizational hierarchies, quotas, targets, rates, crediting rules, plan assignments, and mappings
• Partner with Human Resources to process employee-status changes affecting Xactly participants
• Reconcile Xactly participant and employment data against HRIS and payroll records
• Monitor Salesforce-to-Xactly feeds and other integrations, identify exceptions, and coordinate corrections
• Manage commission periods, calculation runs, validation checkpoints, approvals, payroll-ready commission files, and reports
• Investigate commission exceptions and disputes, document adjustments, and maintain auditable records
• Support annual compensation-plan implementation, testing, user acceptance testing, validation, and deployment
• Maintain system documentation, process calendars, configuration records, data dictionaries, controls, standard operating procedures, and backup materials
• Partner with Sales Operations, Finance, Payroll, Human Resources, and Sales leadership to administer commissions and meet payroll deadlines
• Maintain reconciliation checks and documentation supporting accuracy, approvals, and audit readiness
• Prioritize competing deadlines, work independently with minimal supervision, and promote cross-functional collaboration