Salesforce Administrator

• Manage user accounts, roles, permission sets, profiles, and security settings
• Handle day-to-day Salesforce support requests and system administration tasks
• Monitor system performance, conduct routine maintenance, and manage scheduled jobs
• Perform data imports, deduplication, and data quality checks
• Configure objects, fields, page layouts, record types, and list views
• Build reports and dashboards to support business decision-making
• Create and maintain declarative automation, including validation rules, workflows, and flows
• Assist with user acceptance testing and deployment of configuration changes
• Provide training and guidance to users across teams
• Maintain platform documentation, including configuration records, user guides, and FAQs
• Contribute to user onboarding and platform adoption activities
• Liaise between end users and technical teams to relay feedback and enhancement opportunities
• Support the delivery of 24/5 global Salesforce support