Salesforce Analyst

• Redesign the Salesforce Data Cloud architecture and data model, including Data Model Objects, relationships, and Calculated Insights
• Define the single-customer identity strategy and configure Identity Resolution
• Map and migrate data from external sources, such as data lakes and data warehouses, into Data Cloud
• Redesign audience segmentation within the platform, applying segment reuse and hierarchy to optimize cost and performance
• Optimize platform credit consumption by cleansing environments and removing idle objects and streams
• Configure segment activation for Marketing Cloud, Sales Cloud, and Service Cloud
• Conduct technical diagnostics (health checks) of existing Data Cloud environments
• Document architecture, data governance, and prioritized use cases
• Advise clients on platform best practices, including scalability and cost reduction
• Work on a staff augmentation project, integrated with the client’s internal team and collaborating with Marketing Cloud and Data Engineering specialists

Developer Analyst – Salesforce Data Cloud Specialist

• Maintain objects, fields, layouts, and pipelines in Sales Cloud
• Configure lead assignment and validation rules
• Support Cases, queues, assignment rules, and escalation rules in Service Cloud
• Support the management of customer service SLAs
• Support the configuration and monitoring of Einstein/AI features, such as scoring, recommendations, and suggested replies
• Create and maintain Flows
• Handle user requests regarding access, permissions, questions, and adjustments
• Clean, deduplicate, and import data using Data Loader / Import Wizard
• Build reports and dashboards for the consulting firm’s managers
• Document configurations and processes, working closely with RevOps and partners

Salesforce Analyst jobs in Brazil

Developer Analyst – Salesforce Data Cloud Specialist

Junior CRM Analyst, Salesforce