Salesforce Analyst

• Drive the ongoing development, support, and enhancement of Ventura Foods' Salesforce CRM platform (Velocity)
• Collaborate with cross-functional Commercial teams to identify business needs, define requirements, and implement solutions
• Administer Salesforce by managing user access, monitoring and resolving system issues, and optimizing configurations and processes
• Provide primary user support, troubleshoot system issues, and deliver day-to-day help desk assistance
• Support onboarding, training, and ongoing coaching for Salesforce users
• Develop and maintain training materials, knowledge resources, and process documentation
• Monitor platform health, value, effectiveness, adoption, and system usage through data analysis
• Manage and maintain third-party industry data in Velocity
• Improve data quality, automate data feeds and processes, leverage AI where appropriate, and maximize CRM ROI
• Lead CRM data stewardship and reporting efforts
• Design and maintain custom reports and dashboards incorporating business, adoption, and system usage metrics
• Coordinate and support User Acceptance Testing for CRM enhancements, integrations, new software, and system updates
• Develop test scenarios, validate business requirements, document results, identify defects, and assess process impacts
• Partner with business stakeholders and technical teams to ensure solutions meet user needs and are adopted

Salesforce Analyst jobs in California

Senior CRM Analyst, Salesforce