Salesforce Analyst

• Facilitate discussions with business groups, define their needs, and translate needs into quantifiable business requirements.
• Define current (As-Is) and future (To-Be) scenarios, including processes, models, use cases, user stories, plans, and solutions.
• Build consensus among stakeholders to validate and finalize requirements.
• Identify and analyze simple to complex business processes requiring change or improvement.
• Serve as a liaison between business groups and IT development to clarify requirements.
• Collaborate with IT development to translate requirements into technical specifications.
• Communicate deliverable status and timelines proactively; document and escalate issues appropriately.
• Perform gap analysis against out-of-the-box application/system functionality and suggest best-practice solutions.
• Perform Salesforce configurations.
• Identify, document, and prioritize custom AI use cases, including agentic workflows across Salesforce data.
• Evaluate and translate requirements for Salesforce Einstein and Agentforce capabilities, including generative AI, Prompt Builder, record insights, and AI-assisted business process automation.
• Support discovery, solution design, testing, and adoption of AI-enabled Salesforce features, emphasizing governance, data quality, permissions, and measurable business value.
• Leverage Tableau and CRM analytics to define reporting requirements, build dashboards, enable self-service analytics, and convert trusted data into actionable decisions.
• Track work progress and status; identify risks and constraints and escalate issues as necessary.

Salesforce Analyst jobs in Illinois

Business Systems Analyst – Salesforce