Salesforce Analyst

• Provide Level 1/2 support for enterprise platforms, triaging incidents, fulfilling service requests, and escalating as needed
• Monitor system health, usage trends, and performance to proactively identify risks or improvement opportunities
• Support root cause analysis and implement corrective or preventive actions
• Communicate and resolve issues impacting business operations
• Track and report incident trends, recurring issues, and service levels
• Administer Salesforce Financial Services Cloud, including user setup, profiles, permission sets, roles, and security configurations
• Support enterprise and vendor-hosted applications through configuration, access management, and issue coordination
• Document configurations, procedures, and support knowledge for operational continuity and audit readiness
• Support CI/CD pipeline execution within Azure DevOps, including build validation, deployment coordination, and release scheduling
• Promote code and configuration changes across environments in alignment with change management and governance processes
• Maintain version control discipline, release documentation, and deployment records
• Coordinate release readiness activities, including validation, communication, and rollback planning
• Gather, document, and refine functional requirements and user stories with business stakeholders
• Facilitate backlog grooming, sprint planning support, and acceptance criteria definition
• Coordinate and support UAT, including test case creation, execution tracking, and defect management
• Liaise between business users, vendors, and internal technology teams
• Monitor MuleSoft integrations for uptime, performance, and successful data processing
• Investigate and resolve integration issues, including error handling, data discrepancies, and connectivity concerns
• Coordinate integration enhancements or changes with engineers and vendors
• Maintain visibility into integration health and escalate risks proactively
• Perform all other duties as assigned

Explore Enterprise Solutions Analyst – Salesforce at Empower FCU Amphitheater at…. Review requirements and application details.