Salesforce Consultant

• Lead end-to-end Salesforce solution delivery across Sales Cloud, Service Cloud, and Marketing Cloud
• Run discovery sessions, client workshops, and solution design engagements
• Produce solution designs, data models, user stories, security designs, and integration designs
• Provide technical leadership and support to the delivery team
• Manage solution risks, assumptions, dependencies, and scope boundaries
• Support testing, training, deployment, and post-go-live stabilisation
• Ensure every project delivers measurable value and becomes a referenceable success story
• May support pre-sales by partnering with the sales team and Salesforce Account Executives to influence decision-makers and define solution vision
• Report to the Delivery Director

Senior Salesforce Consultant – Marketing Cloud

• Support customers, especially in SLA matters
• Assist with workshops, solution configuration, and solution implementation
• Oversee and update or create documentation for customer training, support, implementation, and upgrades
• Deliver client-based training
• Drive data gathering for implementation or enhancement projects
• Conduct and collate requirements for solution design workshops
• Provide key support during project go-live
• Communicate with all team members throughout engagements
• Provide professional feedback to clients regarding support and assistance
• Participate in developing project plans and deployment and implementation timelines
• Maintain adherence to project plans and scopes of work
• Manage customer relationships and communication throughout engagements
• Assign tasks to implementation teams
• Coordinate services to meet project timelines and customer goals
• Assess and facilitate responses to implementation issues
• Work with and train customers on products, processes, and tools
• Drive test scheduling and execution
• Provide key user training
• Support escalated projects
• Communicate clear instructions to team members
• Listen to and act on team members’ feedback
• Stay current with Salesforce changes and innovations
• Research new methods for handling functions within the functional team