Scheduling Coordinator

• Schedule appointments with external network specialists for consultations and procedures ordered by PACE Primary Care Physicians
• Prioritize appointment scheduling based on Expected By Date and clinical urgency
• Collaborate with clinical teams to manage participant flow and timely access to care
• Document appointment data and updates accurately in Epic EMR
• Liaise between participants, caregivers, providers, and external specialist offices
• Notify participants and families of appointment details
• Coordinate complex medical appointments, referrals, and specialty care services
• Obtain and track consultation notes and diagnostic testing results
• Manage clinic-based scheduling workflows and participant care coordination
• Perform front-office support, including participant check-in and appointment management
• Prepare and coordinate authorizations for specialty referrals and services
• Document scheduling activities and participant interactions in the EMR
• Collaborate with the Interdisciplinary Team, Transportation Department, Adult Day Health Center, and clinic staff
• Participate in IDT meetings as appropriate
• Coordinate schedule changes, transportation adjustments, medically necessary escorts, and coverage needs
• Support internal audits, quality reviews, and process improvement initiatives
• Perform other duties assigned by the Regional Scheduling Manager