Scheduling Coordinator

• Provide excellent customer service to patients and physician offices
• Coordinate scheduling and completion of diagnostic sleep testing
• Handle heavy inbound and outbound phone calls
• Schedule a minimum of 20 patients per day
• Obtain patient history and appropriate clinical data before appointments
• Educate patients about sleep testing, registration, study process, and additional services
• Verify insurance online before scheduling
• Coordinate with the clinical team to ensure staff availability
• Interact with physicians, insurance providers, and others to resolve issues
• Report weekly and monthly information for assigned sites
• Perform other duties as assigned

• Provide concierge-level customer service to patients, referring offices, and team members by phone, in person, and electronically
• Greet patients and visitors upon arrival
• Answer phones promptly
• Schedule appointments to optimize patient satisfaction, provider time, and room utilization
• Prepare daily schedules for each provider
• Prepare patient charts
• Manage patient flow to reduce wait times
• Assist patients as necessary
• Maintain a neat and orderly reception area
• Maintain professional relationships with referring offices
• Maintain confidentiality in accordance with HIPAA
• Perform other related duties as assigned