Scheduling Coordinator

• Respond to scheduling and reservation inquiries
• Gather dates, preferences, and customer details
• Research available times and options
• Coordinate appointments and reservation requests
• Review calendar information
• Confirm dates and relevant details
• Send reminders and updates
• Assist with rescheduling requests
• Communicate changes promptly
• Maintain accurate calendars and records
• Follow up on incomplete requests

Scheduling and Reservations Coordinator

• Provide concierge-level customer service to patients, referring offices, and team members by phone, in person, and via electronic communication
• Greet patients and visitors immediately upon arrival with a friendly demeanor
• Answer the phone promptly
• Schedule appointments to optimize patient satisfaction, provider time, and use of exam and treatment rooms
• Prepare a daily schedule for each provider
• Prepare patient charts
• Manage patient flow to reduce patient wait time
• Assist patients as necessary
• Maintain the reception area in a neat and orderly condition
• Maintain professional relationships with referring offices
• Maintain confidentiality of all information in accordance with HIPAA
• Perform other related duties as assigned