Scheduling Coordinator

• Represent Agilent Technologies and deliver high levels of customer satisfaction at a pharmaceutical site
• Plan, schedule, and host engineers for onsite maintenance activities
• Manage and update scheduled service plans
• Respond to breakdown repair requests and minimize instrument downtime
• Coordinate service visits with site schedules, standards, parts, and IT requests
• Act as the dedicated point of contact for onsite vendors
• Manage permits and support service engineers during service visits
• Serve as the first customer point of contact for scheduling and operational queries
• Raise quotation requests and purchase orders and reconcile costs
• Track out-of-scope costs and report regularly to the account manager
• Attend operational calls and customer meetings and manage a high volume of emails
• Manage customer asset inventories, including instrument additions, removals, and changes
• Monitor performance metrics and ensure maintenance and repair requests meet agreed timelines
• Use SAP CRM System and SmartSheet for scheduling and administration
• Schedule vendor inductions and collate risk assessments, training records, and documentation
• Proactively monitor adherence to planned preventative maintenance schedules
• Manage shipment and tracking of off-site instruments
• Maintain inventory, service metrics, schedules, and cost data
• Collate vendor service reports and upload them to customer CMMS software
• Close associated work orders

Explore Scheduling Coordinator at Agilent Technologies. Review requirements and application details.