Scrum Master

• Serve as Scrum Master for multiple software development pods within the Arc technology platform
• Guide teams in Scrum practices and continuous improvement
• Facilitate sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives
• Lead refinement and planning while preserving Product Owner backlog ownership and team commitment ownership
• Track sprint health and delivery metrics, including velocity, commitment versus completion, and carryover
• Maintain accurate JIRA boards for work, capacity, progress, and delivery transparency
• Identify and address delivery challenges, dependencies, and risks before they affect sprint commitments
• Track, communicate, and help resolve pod-level risks, dependencies, and blockers
• Escalate cross-pod risks and delivery concerns to Technical Project Managers
• Provide daily, weekly, and sprint-level delivery updates to Product Owners, Technical Project Managers, technology leadership, and stakeholders
• Assist Product Owners with UAT issues, production support tickets, and software defect triage
• Facilitate communication between stakeholders and development teams
• Track follow-ups and action items through completion
• Prepare and present sprint status, delivery metrics, risks, and key updates
• Coach teams toward self-management, accountability, and cross-functional collaboration
• Foster transparency, open communication, and continuous learning
• Help resolve team conflicts and remove collaboration barriers
• Identify process improvements through retrospectives and track agreed actions
• Support approved AI tools that improve Agile practices in accordance with data policies
• Collaborate with other Scrum Masters to share best practices and promote consistency
• Proactively identify opportunities to improve team effectiveness, communication, and delivery processes

Explore Scrum Master – LATAM at Productiv Teams. Review requirements and application details.