ServiceNow

• Design, configure, develop, test, deploy, and maintain ServiceNow workflows, catalog items, Flow Designer automations, custom applications, forms, scripts, and platform enhancements
• Develop and support integrations with enterprise applications and external systems using REST/SOAP APIs, IntegrationHub, OAuth, import sets, transform maps, and approved integration patterns
• Develop and maintain server-side and client-side ServiceNow functionality, including Business Rules, Script Includes, Client Scripts, UI Policies, Data Policies, ACLs, UI Actions, notifications, and scheduled jobs
• Design, develop, and enhance Service Catalog solutions, including catalog items, record producers, dynamic variables, approval processes, fulfillment workflows, and reusable automation components
• Develop and enhance solutions across ServiceNow modules including ITSM, ITOM, Discovery, CMDB, IT Asset Management, Vendor Risk Management, Security Incident Management, HRSD, GRC, Strategic Portfolio Management, and other platform capabilities
• Investigate, troubleshoot, and resolve application defects, scripting errors, integration failures, workflow issues, and performance problems
• Perform root cause analysis and implement sustainable technical solutions through major incident and problem management processes
• Participate in the full software development lifecycle using Agile/Scrum, including planning, refinement, stand-ups, design, development, testing, code reviews, deployment, release management, and post-implementation validation
• Develop automated tests using ServiceNow Automated Test Framework
• Apply platform standards, architecture decisions, secure coding practices, upgrade-safe development methods, and documentation expectations with the Senior Developer/Architect
• Support platform upgrades and application updates by analyzing skip reports, remediating affected scripts and integrations, performing regression testing, and resolving upgrade-related issues
• Support data governance, reconciliation, normalization, and quality requirements
• Develop and support approved AI-related ServiceNow capabilities, including AI Search, Now Assist, agentic AI workflows, and other approved AI-enabled solutions
• Create and maintain technical designs, integration specifications, workflow documentation, test plans, support procedures, and knowledge-transfer materials
• Manage multiple development assignments, user stories, enhancement requests, defects, and technical priorities while meeting deadlines and communicating risks
• Participate in training, technical research, knowledge sharing, ET/ASU events, and programs
• Leverage AI in routine tasks and contribute ideas to improve unit efficiency and performance
• Foster a positive culture, uphold organizational values, and champion engagement

Explore Senior ServiceNow Developer at Arizona State University. Review requirements and application details.