ServiceNow

• Gather requirements with cross-functional teams and support successful delivery of ITOM solutions
• Support the ITOM Product Owner with the product roadmap and release plans
• Configure and implement ITOM processes and systems according to architect and senior team standards
• Configure ServiceNow Discovery, Service Mapping, CMDB, CSDM, Event Management, and AIOps
• Develop and configure out-of-box and custom patterns, Discovery Schedules, probes, sensors, and Event rules
• Integrate ServiceNow ITOM modules with enterprise monitoring, alerting, and application management tools using plugins and APIs
• Troubleshoot and resolve technical issues related to ITOM processes and systems
• Develop and maintain technical documentation for ITOM solutions
• Consume additional data sources into the CMDB
• Support third-party software integrations with ServiceNow
• Manage MID Servers
• Help maintain IT-environment visibility, reduce event noise through correlation, implement proactive automation, and support predictive incident detection
• Work on-site an average of 2.5 days per week or as needed by the business

ServiceNow jobs in Ireland

Manager, ServiceNow ITOM Engineer