ServiceNow

• Operate and continuously enhance the centralized GRC request intake platform using Archer and/or ServiceNow
• Develop, configure, and maintain automated workflows, approval processes, notifications, and service request routing mechanisms
• Support AI-powered capabilities to extract, classify, validate, and format compliance and governance-related data
• Integrate portals, email, web forms, APIs, and chat interfaces into a unified request management workflow
• Configure automated request triaging using intent recognition, risk scoring, prioritization rules, and workload balancing
• Optimize AI capabilities to classify, route, and automate eligible request resolution
• Enable auto-assignment and workload distribution based on service, risk, priority, and capacity criteria
• Monitor automated request resolution performance and identify opportunities to increase straight-through processing
• Coordinate escalation of complex requests to Risk, Compliance, TPRM, Resilience, or GRC specialists through SLA-compliant closure
• Develop dashboards, operational metrics, and management reports on request volumes, AI resolution rates, turnaround times, and service performance
• Support ticket lifecycle management, stakeholder notifications, activity verification, and request closure
• Optimize workflows, automation coverage, and user experience
• Support automation roadmap execution and operating model maturity initiatives
• Collaborate with business, risk, compliance, cybersecurity, and technology teams on governance-aligned automation solutions
• Provide recommendations for operating model optimization, resource rationalization, and automation expansion
• Maintain and manage a ticketing system and respond to tickets promptly

ServiceNow jobs in Jordan

Senior GRC Automation Consultant – ServiceNow, Archer