ServiceNow

• Own the architecture and standards for the ServiceNow platform across integrations, data, platform architecture, AI, security, and UX
• Define solution blueprints, reference architectures, reusable design patterns, technical standards, and enterprise architecture-grade documentation
• Lead architecture reviews and technical decision-making across ServiceNow and connected enterprise systems
• Drive technology strategy and roadmap recommendations for platform capabilities, workflow automation, and AI-enabled operations
• Establish and run a formal architecture practice with architecture gates
• Chair a Technical Review Board and partner with delivery on change and release governance
• Establish development standards, quality controls, and platform governance
• Lead buy-versus-build assessments across native ServiceNow capabilities, custom development, and vendors
• Directly manage, mentor, hire, and develop architects and engineers; oversee performance and career development
• Build and lead the architecture bench and conduct technical design reviews
• Partner with product and business teams to understand problems and align appropriate solutions
• Translate business problems into scalable technical architectures, workflow orchestration, integration patterns, and data flows
• Design AI capabilities including Now Assist, Virtual Agent, workflow automation, and governed agentic patterns
• Establish AI evaluation, monitoring, and production guardrails
• Own integration and data architecture, including APIs, webhooks, event-driven patterns, and data flows
• Ensure systems of record retain authoritative ownership of records, approvals, and compliance workflows
• Collaborate with enterprise architecture, platform engineering, security, UX, and Associate Experience UX Council teams
• Establish standards for security, privacy, compliance, auditability, Responsible AI, data protection, access control, monitoring, and operational support
• Represent ServiceNow in cross-platform architecture forums with SAP, Snowflake, and MDM peers

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