ServiceNow

• Report directly to the CTO / Portfolio Lead as a key member of the global leadership team
• Work with international stakeholders, product leaders, architects, and engineering teams across regions
• Drive engineering innovation and technology strategy at a global scale
• Lead development of next-generation CRM accelerators
• Shape architecture of advanced GenAI and Agentic AI capabilities
• Build differentiated intellectual property for Atos' global ServiceNow portfolio
• Design, configure, and develop ServiceNow solutions across CRM, CSM, enterprise workflow modules, and custom applications
• Develop and enhance CSM workflows including Case Management, Customer Interaction Management, Omnichannel Engagement, Knowledge Management, Service Request Automation, and Customer Self-Service Portals
• Implement intelligent customer workflows using Now Assist GenAI Skills and AI Agents
• Configure workflows, business rules, client scripts, UI policies, script includes, catalogs, and integrations
• Develop AI-powered customer support automation and conversational workflow solutions
• Build and maintain scoped applications using ServiceNow Studio
• Develop integrations using REST/SOAP APIs, IntegrationHub, MID Server, and external CRM/enterprise systems
• Support workflow orchestration across customer operations, support systems, and enterprise applications
• Participate in CMDB, CI lifecycle management, and CSDM-aligned service modeling initiatives
• Translate functional and technical requirements into scalable, efficient technical solutions
• Ensure compliance with ServiceNow development best practices, security guidelines, and coding standards
• Conduct unit testing, debugging, defect resolution, and technical troubleshooting
• Participate in peer reviews and contribute to development governance standards
• Support platform upgrades, enhancements, and release management activities
• Contribute to reusable CRM workflow frameworks, accelerators, and automation assets
• Participate in solution design workshops and technical discussions with customer operations and business teams
• Support deployment, UAT, hypercare, and post-production stabilization activities

Explore CRM Engineer – ServiceNow at Atos. Review requirements and application details.

CRM Engineer – ServiceNow

• Lead end-to-end delivery of ServiceNow HRSD solutions from design through deployment and support
• Configure and implement HRSD capabilities including HR Case & Knowledge Management, Employee Center / Employee Center Pro, Enterprise Onboarding & Transitions, Lifecycle Events, Universal Request, and Virtual Agent
• Design scalable employee journeys and shared-service workflows supporting global operations
• Develop integrations with HRIS, payroll, identity, document management, and enterprise platforms
• Collaborate with HR, GBS, legal, privacy, compliance, security, and executive stakeholders
• Provide technical design guidance, solution governance, best practices, and architectural recommendations
• Drive automation, AI-enabled experiences, reusable accelerators, and continuous platform innovation
• Mentor technical teams and support pre-sales, solution shaping, and customer workshops
• Help shape next-generation ServiceNow offerings and drive complex digital transformation programs across multiple geographies

Explore Senior Technical Consultant – ServiceNow HRSD, GBS at Atos. Review requirements and application details.