Shipping Coordinator

• Coordinate shipments using common carriers, freight providers, and delivery services
• Obtain freight quotes and estimate shipping costs
• Schedule and coordinate shipment pickups and deliveries
• Assist with scheduling and coordinating local delivery routes
• Track shipments and monitor delivery status
• Communicate with customers regarding shipment schedules, shipment details, delivery status, payment requirements, and shipping-related questions
• Support customer service activities and order-related inquiries
• Assist with order entry, order maintenance, and customer account support
• Provide updates on order status and related customer requests
• Process customer payments related to shipments and orders
• Prepare and process invoices following shipment completion
• Review and approve shipping-related invoices and charges
• Track shipping-related items and maintain associated records
• Maintain accurate shipping, billing, and customer records and documentation
• Assess and resolve shipping and customer concerns according to established procedures
• Complete tasks accurately and in a timely manner while managing multiple shipments, requests, and priorities
• Support timely and accurate order fulfillment and delivery activities
• Partner with customer service, production, shipping, accounting, sales, and other departments
• Follow company policies, procedures, and workplace standards
• Maintain a clean and organized work environment
• Perform other duties as assigned