Solutions Engineer

• Lead implementation of Microsoft Dynamics 365 Finance, Project Operations, Human Resources, and Copilot for Finance projects across analysis, design, build, testing, training, cutover, operations, and support
• Manage client engagement and lead client workshops to define business requirements
• Capture requirements in Business Scenario Documents, Functional Requirements Documents, User Stories, and Azure DevOps
• Lead Conference Room Pilots demonstrating D365 solutions to clients
• Create design documents for complex customizations and report modifications
• Lead data mapping and data imports into D365 using data entities
• Perform field mapping between D365 and integrating systems
• Lead configuration of dual-write between D365, Power Apps, and Dynamics 365 Customer Engagement Apps
• Review team members’ design documents, reports, data mapping, and integration mapping
• Ensure design documents include boundary conditions and comprehensive test scenarios
• Oversee D365 and Copilot configuration
• Lead functional, integration, and automated testing using the Regression Suite Automation Tool
• Lead D365 and associated systems training for clients and Unify Dots team members
• Lead pre-go-live cutover and post-go-live client support, managing issues and escalating to Microsoft when needed
• Provide pre-sales support for D365 deals by leveraging AI, writing business scenarios, configuring systems, and presenting demonstrations
• Lead organizational use of AI and Copilot, including training sessions and agent creation for ERP implementations
• Prepare estimations, scopes of work, and assumptions for customizations, report enhancements, workflows, batch jobs, upgrades, integrations, and data migration

Solutions Architect – ERP, Finance

• Provide project management planning, execution, closing, and support for moderate to complex IT infrastructure projects
• Meet milestones and deliverables while complying with Visa internal artifacts and exceeding customer expectations
• Coordinate with clients to analyze card program setup requirements and implement Visa endpoints, products, and services
• Report client project accomplishments and deliverables to management weekly or monthly
• Manage parallel client projects alongside product developments and changing requirements
• Manage non-routine, complex processing requests and tactical and strategic customer initiatives
• Identify process-improvement opportunities to improve team efficiency and project delivery
• Build positive relationships with Visa clients, processors, and internal stakeholders
• Build cohesive global workgroups and involve them in communication and decision-making
• Prepare and maintain project plans, status reports, meeting minutes, and issue logs
• Represent client system and operational requirements to internal Visa organizations
• Coordinate technical resources and plan and monitor certification testing
• Negotiate with department and division heads to secure project resources
• Escalate at-risk projects and work with management to resolve issues
• Support late-evening and weekend configuration changes and post-production validation

Implementation Consultant, Technical Solutions

• Desarrollar asistentes, agentes y funcionalidades de IA utilizando Microsoft Copilot Studio.
• Configurar instrucciones, temas, acciones, fuentes de conocimiento y flujos conversacionales.
• Integrar soluciones Copilot con APIs, aplicaciones, bases de datos y fuentes documentales.
• Implementar automatizaciones mediante Power Automate.
• Participar en el diseño técnico y definición de los componentes de la solución.
• Aplicar arquitecturas y lineamientos definidos para soluciones de IA y Copilot.
• Desarrollar conectores o componentes adicionales cuando las funcionalidades estándar no sean suficientes.
• Trabajar con Azure OpenAI, Azure AI u otros servicios relacionados.
• Implementar mecanismos de búsqueda y recuperación de información, idealmente mediante patrones RAG.
• Configurar autenticación, permisos y controles de acceso a la información.
• Realizar pruebas funcionales y técnicas sobre las respuestas y acciones ejecutadas por los agentes.
• Identificar riesgos relacionados con seguridad, alucinaciones, acceso indebido a información o respuestas incorrectas.
• Trabajar con usuarios funcionales para convertir necesidades de negocio en funcionalidades.
• Documentar integraciones, configuraciones y decisiones técnicas.
• Participar en el despliegue, soporte y evolución de las soluciones implementadas.

Solutions Engineer jobs in Colombia

Solutions Architect – ERP, Finance

Implementation Consultant, Technical Solutions

Desarrollador de Soluciones de IA, Copilot