Solutions Engineer

• Participate in all aspects of the sales process for HBS technology solutions and services
• Own the customer journey and build long-term client relationships
• Serve as a strategic technology and business advisor
• Uncover customer needs and develop customized solutions
• Ensure exceptional customer satisfaction
• Provide leadership and mentorship to Associate Solutions Consultants
• Assist with associate consultant training and development plans
• Lead projects or teams
• Quote prices, credit terms, and bid specifications
• Analyze client needs and manage satisfaction issues
• Answer questions about products, pricing, availability, uses, and credit terms
• Negotiate prices and sales and service agreement terms
• Maintain customer records using CRM and other tools
• Visit establishments to evaluate needs and promote products or services
• Prepare sales contracts and submit orders for processing
• Verify materials lists and delivery schedules
• Consult with engineers regarding technical problems
• Forecast new business
• Identify prospective customers through directories, referrals, organizations, clubs, trade shows, and conferences
• Collaborate with colleagues on selling strategies and marketing information
• Demonstrate and explain technical products through calls and presentations
• Promote company capabilities, products, systems, techniques, and technical knowledge
• Stay current on products, technical service, markets, competition, advertising, and promotions
• Initiate sales campaigns in accordance with marketing plans
• Contact new and existing customers to discuss needs and explain relevant solutions
• Study new products to make accurate recommendations
• Calculate installation or production costs and estimate savings
• Meet or exceed projected sales goals
• Perform other assigned duties

Explore Senior Solutions Consultant at Heartland Business Systems. Review requirements and application details.