Solutions Engineer

• Drive technical leadership and guide customers through security transformation journeys
• Define technical solutions that secure customers’ key business imperatives
• Own end-to-end technical account responsibilities, including solution fit, deployment quality, adoption, and ongoing technical health
• Build and implement strategic technical account plans targeting cross-platform solutions
• Conduct foundational discovery to understand and articulate prospects’ and customers’ technical priorities
• Identify technical stakeholders and cultivate relationships to develop security architecture transformation roadmaps
• Position, demonstrate, and create high-level designs across the Palo Alto Networks portfolio
• Lead technical validation efforts in assigned opportunities
• Promote focused solutions incorporating Palo Alto Networks technologies and align with Professional Services
• Support technical ownership, solution validation, deployment readiness, and initial product adoption for assigned accounts
• Monitor customer usage and outcomes to identify optimization opportunities and risks
• Collaborate with Professional Services, Customer Success, Specialists, Channel partners, and Support teams
• Deliver technical engagements, product briefings, demonstrations, and workshops
• Present Palo Alto Networks platform value and differentiate it from competitors
• Continuously develop technical and professional skills and participate in internal knowledge sharing

Solutions Consultant

• Develop, deploy, and maintain custom low-code and API-driven marketing automation workflows using Workspace Studio and AI Studio
• Integrate creative and media asset pipelines using Stitch, Google Flow / Flow Tools, Botz, and Pomelli
• Consolidate campaign strategy documents and synthesize marketing research using NotebookLM and the LLM Extension in Chrome
• Automate bug categorization, execution-log analysis, root-cause analysis, and routing of marketing dependencies using BugAI and Buganizer
• Maintain internal automation scripts using Code Search Chat & Agent and Code Review Agent in Critique
• Monitor CL velocity and ensure compliance with technical quality guidelines
• Build and query internal knowledge repositories, operational guidelines, and launch FAQs using Moma Search AI Answers and Moma AI
• Generate automated project status walkthroughs and video presentations for executive reviews and cross-functional alignment
• Collaborate with Program Managers on agency and vendor access requests and policy approvals
• Engineer automated end-to-end solutions for marketing operations with the client AI Solutions Lead

AI Solutions Developer, API Integration

• Participate in technical discovery and due diligence for acquisitions.
• Assess acquired-company technology licenses, subscriptions, contracts, requirements, dependencies, and gaps.
• Develop integration architecture, migration plans, technical schedules, cutover plans, rollback procedures, and hypercare requirements.
• Serve as technical authority for Microsoft 365 tenant integrations, including Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, domains, licensing, identity, and coexistence.
• Provide technical direction to internal and consulting Systems Engineers.
• Coordinate SharePoint migrations and OneDrive-to-Box migrations.
• Work with Box Consulting on file-system and Box migration design, sequencing, validation, and execution.
• Partner with Endpoint Deployment & Logistics to align identity, applications, security, and data readiness with laptop deployment.
• Coordinate technical dependencies with Cloud Operations, Service Operations, Security, Business Applications, Accounting, HR, GIS, CAD, vendors, and consultants.
• Provide hands-on engineering, scripting, automation, troubleshooting, and cutover support.
• Identify technical risks, resource constraints, and unrealistic timelines, and communicate them to leadership.
• Create and maintain integration standards, technical playbooks, scripts, checklists, documentation, and operational handoff procedures.
• Transition steady-state ownership to appropriate BKF operational teams after integration and hypercare.

Senior Integration Engineer – M&A

• Increase new client conversion through targeted demos and pre-sale support
• Improve implementation success and reduce time to first value through structured onboarding execution
• Drive client confidence through effective training, improving filing readiness and satisfaction
• Identify and surface early risks or enablement gaps to Account Management
• Reduce escalations by proactively guiding clients through setup, training, and usage milestones
• Provide Sales, Product & Account Management feedback to improve the onboarding experience
• Deliver demos tailored to client tax workflows, entity structure, and seasonality needs
• Support Sales in objection handling and RFP responses with workflow-based consultation
• Lead early-stage product webinars and education sessions for prospects
• Create, execute, and adapt onboarding playbooks in coordination with implementation and support resources to address specific client requirements
• Train clients on system setup, filing workflows, and best practices for complex tax environments
• Guide firms through critical deadlines, ensuring confidence and platform familiarity
• Provide structured support to ensure a smooth launch and early client success
• Step into high-risk or stalled accounts to provide fresh perspectives and resolve roadblocks
• Partner with Account Managers to surface risks and recommend next steps
• Provide targeted and proactive guidance during deadline periods and escalations
• Lead the transition between Sales & Account Managers post-contract signing
• Provide feedback to Product and Marketing based on real-world client interactions
• Keep demo and training assets up to date with the latest feature enhancements