Spanish

• Locate donors using recruitment data, alternate contacts, internet search tools, paid search engines, and social media
• Contact and educate donors about donation, commitment, and retention
• Use behavioral coaching, open-ended questions, reflective listening, and conversation summaries to address donation barriers
• Conduct donor health screenings and assess medical and non-medical factors
• Engage Medical Services, Provider Services, and Donor Advocacy regarding unusual donor circumstances
• Coordinate blood draws, appointments, locations, kit ordering, donor/kit tracking, and follow-up forms
• Complete operational activities, first-contact activities, documentation, and donor file updates within established timelines
• Maintain confidentiality and identity guardianship
• Provide updates to Provider Services and document donor activity in STAR Link/Salesforce
• Build relationships with Donor Operations, donor center staff, collaborating departments, and external vendors
• Coordinate with Provider Services, NMDP KitMaker, laboratories, draw sites, and Workup teams
• Maintain knowledge of HLA and blood stem cell transplantation
• Assist with the STAR Link donor database
• Provide call-queue coverage and shared team support
• Perform duties in compliance with NMDP standards, CFR, FDA guidance, OSHA guidelines, and applicable laws

Explore Donor Engagement Specialist – Spanish at NMDP. Review requirements and application details.