Student Advisor

• Support the new student enrollment process in partnership with Admissions
• Answer student questions and provide information about programs, costs, and funding options
• Develop and validate estimated financial plans and establish timelines for applicants
• Advise students on academic, financial, and service-related matters throughout their educational journey
• Maintain knowledge of academic and Title IV financial aid programs, policies, procedures, and regulations
• Monitor student accounts and provide guidance on financial eligibility
• Evaluate academic and financial awards to promote positive student outcomes
• Identify academic and financial obstacles by analyzing student data
• Collaborate with students to overcome barriers to success
• Track accurate enrollment, persistence, and graduation information using data and systems
• Recommend resources such as self-service tools, new student orientation, and online student communities
• Document and preserve all student interactions in designated institutional systems
• Evaluate complex academic and financial situations using discretion and independent judgment
• Communicate with students through incoming and outgoing calls, chats, personalized emails, and SMS
• Advocate for students and connect them with resources and support services
• Collaborate with faculty, staff, Admissions, and other departments from application through graduation
• Work toward one-call resolution and meet or exceed service-level metrics

Student Advisor jobs in Florida

Student Support Advisor