Success Coach

• Provide essential support and guidance to apprentices preparing for End Point Assessment (EPA) and resits
• Support learners transitioning from on-programme learning to successful EPA completion
• Ensure learners are prepared, motivated and engaged during the post-gateway phase
• Track learner engagement and facilitate EPA preparation
• Provide 1:1 support to apprentices
• Facilitate resubmissions when needed
• Manage learner escalations and escalate when necessary
• Develop and oversee post-gateway communications, experiences and learner escalations
• Monitor assigned apprentice caseloads and develop scalable intervention strategies
• Simplify administrative processes to maximize time spent with apprentices and drive customer value
• Collaborate with Certification Operations on special considerations and required documentation
• Act as first point of contact for inbound apprentice queries
• Turn recurring EPA-related questions into resources for all apprentices
• Share EPA trends and improvement opportunities with the wider Multiverse Delivery team
• Help improve timely, first-time EPA pass rates and reduce technical fails

Explore Success Coach at Multiverse. Review requirements and application details.