Supervisor

• Hire, train, and manage Assisted Confirmation Pathway staff, including Temporary Disaster Employees
• Lead, support, and direct the Red Cross Assisted Confirmation Pathway workforce and volunteers
• Develop, manage, and supervise a volunteer and collateral duty team of specialists
• Serve as team lead for on-call specialists and maintain team roster and schedule
• Coordinate with NHQ Case Processing, DROs, and Regions to expedite client service and oversee escalated services
• Develop subject matter expertise on Assisted Confirmation Pathways and Client Casework
• Conduct identity and residency verification for disaster clients
• Review client case records, RC Care information, and tracking systems
• Make at least three client contact attempts and document outreach
• Explain verification requirements and facilitate virtual identity and residency confirmation sessions
• Assess client information through approved virtual platforms and validate it against case records
• Document verification activities, observations, and findings in designated systems
• Identify discrepancies or incomplete information and refer findings for further evaluation
• Maintain privacy, documentation, quality, and client-service standards
• Identify trends, project future volumes, inform business decisions, and report issues to leadership
• Analyze processes and improve use of RC Care and other tools
• Participate in overnight and weekend on-call rotations
• Direct daily operations during steady-state and operational-state periods

Explore Supervisor, Assisted Confirmation Pathways at American Red Cross. Review requirements and application details.