Supervisor

• Lead local and nearshore team members on a daily basis
• Manage schedules and resource allocation
• Monitor KPIs and SLAs using Salesforce and Aircall
• Lead recruitment and onboarding for new talent
• Approve target deployment architectures for Onaya ERP systems on AWS EC2/RDS and on-premises environments
• Ensure the quality control of technical deliverables
• Ensure service commitments to management are met
• Handle blocking and complex N3-level incidents
• Support clients during pre-sales phases and critical situations
• Structure operating procedures and quality assurance processes
• Deploy automation and scripting tools
• Design continuous training programs for teams
• Ensure communication between technical teams, functional support, and management
• Maintain a high level of operational performance and customer availability

Explore Technical Service Supervisor at Orisha. Review requirements and application details.