Support Engineer

• Provide telephone support to installers regarding technical questions
• Analyze and resolve faults and malfunctions in heat pump systems
• Create, update, and optimize technical documentation and certification materials
• Further develop processes for efficient fault resolution
• Handle RMA cases and support technical improvements
• Conduct hardware and heat pump testing in collaboration with the R&D team
• Support commissioning and troubleshooting directly at customer sites
• Occasionally travel to customer sites for commissioning or troubleshooting
• Gradually assume greater responsibility within a five-person team

Support Engineer jobs in Austria

Support Technician – Building Services Engineering, Heat Pumps