Support Engineer

• Provide second-level technical support by coordinating, evaluating, troubleshooting, and resolving reported customer issues
• Collaborate with customer technical teams and internal teams
• Analyse the technical performance and reliability of products, systems, and services based on customer requests
• Manage customer communication and provide feedback according to quality standards, customer satisfaction requirements, and SLAs
• Maintain internal and external knowledge bases covering Virtuozzo products and troubleshooting procedures
• Develop advanced Linux knowledge with support from trainers and experienced support engineers
• Learn how Linux-based infrastructure is used by service providers and enterprises worldwide
• Work directly with global customers and develop technical communication and problem-solving skills
• Provide feedback that helps Engineering teams improve Virtuozzo products

Technical Support Engineer, L2

• Provide second-level technical support by coordinating, evaluating, troubleshooting, and resolving reported customer issues
• Collaborate with customer technical teams and internal teams
• Analyse the technical performance and reliability of products, systems, and services based on customer requests
• Manage customer communication and provide feedback according to quality standards, customer satisfaction requirements, and SLAs
• Maintain internal and external knowledge bases covering Virtuozzo products and troubleshooting procedures
• Develop advanced knowledge of Linux with support from trainers and experienced support engineers
• Learn how Linux-based infrastructure is used by service providers and enterprises worldwide
• Work directly with global customers and develop technical communication and problem-solving skills
• Provide feedback that helps Engineering teams improve Virtuozzo products

Technical Support Engineer

• Deliver customer support via chats and emails
• Record and document incidents, service requests, and customer information in Jira CRM
• Assess and prioritize incidents according to urgency, impact, and procedures
• Escalate incidents to appropriate internal departments or support levels
• Build strong customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data securely
• Maintain understanding of client solutions and meet KPIs
• Communicate with developers and cross-functional specialists

Support Engineer jobs in Bosnia & Herzegovina

Technical Support Engineer, L2

Technical Support Engineer

Technical Support Consultant, Croatian, English