Support Engineer

• Act as the senior technical support focal point for mission operations and ground segment systems
• Provide second-line and advanced support for mission control systems, ground segment infrastructure, telemetry and command systems, operational tools, and data flows
• Lead technical troubleshooting during operational issues, anomalies, test campaigns, rehearsals, and mission readiness activities
• Support Orbit Determination and Analysis, Mission Planning, and related operational products by coordinating inputs, validating outputs, resolving support issues, and ensuring planning data is operationally usable
• Drive operational automation improvements in monitoring, alerting, troubleshooting workflows, data checks, reporting, and support efficiency
• Coordinate issue resolution across mission operations, spacecraft engineering, ground segment engineering, flight software, IT, cyber security, vendors, and external service providers
• Own and improve incident management, escalation paths, root cause analysis, corrective actions, and support readiness processes
• Lead the creation and improvement of support documentation, troubleshooting guides, operational procedures, training material, and knowledge base content
• Support training and mentoring for Support Engineers, operators, and new joiners
• Monitor recurring issues, system trends, support metrics, and operational risks, recommending reliability improvements

Explore Senior Support Engineer at ReOrbit. Review requirements and application details.