Support Engineer

• Provide Tier 2/Tier 3 technical support for Exchange Online services within the Army 365 environment
• Plan and execute the migration of user mailboxes, data, and services from on-premises and legacy systems to Microsoft 365
• Troubleshoot and resolve complex email, mailbox, calendar, and connectivity issues
• Manage and support Exchange Online configurations, policies, and security settings
• Troubleshoot and resolve complex technical issues during and after the migration process
• Document resolutions, create knowledge base articles, and contribute to process improvement initiatives
• Work closely with cross-functional technical teams to improve support processes and service delivery

Support Engineer jobs in Hawaii

M365 Migration Support Engineer