Support Engineer

• Perform inbound telephone support as scheduled
• Answer and complete assigned email and chat messages or contacts
• Ensure customer questions and issues are fully addressed
• Research and complete follow-up commitments
• Resolve open issues and log customer contacts, information, and resolutions in the appropriate ticketing system
• Assist and educate customers regarding software, hardware, account management, installation, and best practices
• Focus on quality and customer satisfaction
• Document customer interactions clearly and thoroughly
• Support inquiries involving hardware, software, wireless communications, OTAP, account management and billing, upgrades, online orders, and industry events
• Advocate for customers and represent the Voice of the Customer
• Research and prepare detailed escalations to second-level support
• Review, manage, and follow up on open issues
• Participate in long- and short-term project initiatives
• Continually improve product knowledge, problem-solving, and customer service skills

Explore Tier 1 Technical Support Representative at Aureon. Review requirements and application details.