Support Engineer

• Develop local technical expertise in TOMRA RVM products in Singapore
• Support installation, configuration, troubleshooting, and technical case follow-up
• Prepare fault documentation and raise and manage service desk cases
• Collaborate with TOMRA R&D teams in China to investigate and resolve technical issues
• Use TRMS backoffice, configuration files, and local parameters for operational support
• Monitor machine performance and service trends
• Identify repeated issues and support corrective and preventive improvements
• Prepare and improve user guides, checklists, training materials, and technical instructions
• Support knowledge sharing with technicians, Service Operation Centre users, and other stakeholders
• Support machine deployments, pilot installations, and product introductions
• Follow TOMRA SAFE standards, local HSE requirements, and incident/hazard reporting obligations

Technical Support Engineer

• Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations
• Reproduce bugs across web admin consoles, mobile apps, and backend APIs
• Analyze logs, error traces, and metrics to identify root causes
• Query production databases in read-only mode to validate data-related issues
• Implement small, low-risk fixes, including configuration changes, data corrections, and targeted code patches
• Escalate complex issues to Engineering with clear documentation and findings
• Track incidents and outages through resolution using monitoring and error-tracking tools to verify fixes
• Maintain and expand internal runbooks and knowledge bases to reduce recurring escalations
• Maintain deep understanding of client solutions and meet KPIs

Support Engineer jobs in Italy

Technical Support Engineer

T3 Support Engineer, Fluent English