Support Engineer

• Handle support requests by email and chat, and join occasional customer calls to review issues live
• Provide Tier 1 and Tier 2 support
• Troubleshoot, reproduce, and escalate complex cases
• Diagnose issues using internal tools, logs, configuration files, and databases
• Escalate cases to engineering, delivery, sales, or customer service
• Keep customers updated on escalated cases
• Handle routine configuration maintenance
• Test customer configuration changes
• Help customers understand the platform, best practices, and limitations
• Monitor chatbot workflows and suggest improvements

Explore Technical Support Associate, English C1 at SupportYourApp. Review requirements and application details.