Support Engineer

• Support a new factory startup and an existing factory facility
• Support site IT bring-up, early production ramp activities, and steady-state operations
• Load and verify software packages
• Troubleshoot and resolve end-user issues and site-level incident requests
• Install, configure, image, identify, and repair PCs, hardware, peripherals, printers, scanners, and shared devices
• Populate the Knowledge Database and Configuration Management Database
• Manage queues and adhere to SLAs and KPIs
• Troubleshoot scanners, including MES/SAP RF devices
• Provide phone-based or remote support for offsite users
• Purchase software and hardware through the purchase-order process
• Administer user accounts using Active Directory
• Support mobile device enrollment, configuration, and troubleshooting
• Maintain and support audio/visual equipment and standard IT applications
• Monitor Service Desk queues and resolve tickets promptly
• Maintain computer-parts inventory and repair logs
• Provide user training and technical assistance
• Support IT infrastructure and end-user readiness during factory build, commissioning, and early production ramp
• Deploy IT equipment, workstations, printers, scanners, and shared devices across office and manufacturing-floor environments
• Work in factory, warehouse, and construction-adjacent environments with evolving processes and shifting priorities
• Support extended hours or weekends during critical startup and production milestones
• Partner with IT leadership, facilities, manufacturing engineering, and external vendors
• Identify gaps, risks, and recurring issues; escalate or propose improvements
• Participate in idea exchange and provide regular updates to managers
• Drive cost reduction and continuous improvement through trend analysis and metrics
• Maintain efficient procedures and work instructions
• Maintain confidentiality of IT systems and data
• Follow corporate, regional, and site security, safety, and health policies

IT Support Technician II – Shift Rotations

• Support the Blast and Brake Forming areas
• Deliver raw materials and components to Blast and Brake forming operators as needed
• Remove finished or processed materials from workstations and relocate them to appropriate areas
• Transport work sections between staging areas and active workstations
• Organize and maintain staging areas with clear job number identification
• Clean and clear workstations of debris, preparing them for the next cycle or process
• Read and understand work orders, production tags, labels, and basic schematics
• Maintain a safety-first, clean, organized, and hazard-free work environment
• Anticipate team needs and contribute to continuous improvement and overall production flow
• Perform other duties as assigned

Support Engineer jobs in Mississippi

IT Support Technician II – Shift Rotations

Production Support Technician