Support Engineer

• Provide expert production support for end users of assigned systems
• Lead mid- to large-scale projects of some complexity
• Develop test plans and lead system testing
• Review junior team members’ work and develop team knowledge
• Manage system roadmaps with business partners
• Develop requirements for process enhancements or changes
• Evaluate processes and recommend improvements to customer and employee experience
• Coordinate with internal and external business partners on releases, enhancement requests, and projects
• Create and enforce system standards
• Maintain card-related applications for performance, reliability, and maintenance
• Provide advanced escalation support and research data points to resolve complex problems
• Collaborate with business teams, IT, and external vendors on enhancements, roadmaps, and upgrades
• Lead stakeholder sessions to gather project requirements
• Coordinate user acceptance testing for process updates
• Identify opportunities to automate, document, and improve workflows using data metrics
• Coordinate, track, and fulfill data requests for internal partners and Operations
• Evaluate reporting needs and recommend data structures or system reports
• Develop training materials, update documentation, and lead training sessions
• Identify competency gaps, recommend learning opportunities, and coach Operations Analysts

Explore Senior Analyst, Systems Support at FNBO. Review requirements and application details.