Support Engineer

• Support clients’ customers with diabetes care devices
• Assist with technical issues, supply ordering, insurance questions, and general product support
• Engage with callers, actively listen, analyze, and isolate technical issues
• Research solutions across multiple applications
• Provide accurate, timely, step-by-step instructions while multitasking in systems
• Resolve conflicts and assist frustrated customers
• Handle high-volume inbound calls in a structured call-center environment
• Work onsite initially and transition to hybrid work from home based on performance
• Use an approved wired headset throughout the scheduled shift
• Maintain accuracy, timeliness, schedule adherence, and reliable attendance

Support Engineer jobs in South Carolina

Technical Support and Customer Service