Support Engineer

• Work with Cohesity customers to provide timely resolution to technical issues
• Use available tools to investigate and troubleshoot technical issues
• Record customer interactions, including investigation, troubleshooting, and resolution of issues
• Work closely with Cohesity engineering and account management teams
• Select methods and techniques for obtaining solutions using considerable judgment
• Provide the best experience possible for Cohesity customers
• Manage workload to ensure customer issues are resolved in a timely manner
• Assist in developing comprehensive and reusable self-service solutions for future incidents
• Develop knowledge base articles
• Mentor other engineers

Support Engineer jobs in South Korea

Senior Technical Support Engineer