Support Engineer

• Understand and resolve Applied Materials’ equipment software application and systems issues of low complexity with some supervision
• Provide customer software support via the Software Ticketing system
• Assist in analyzing software issues reported on customer tools by field engineers
• Align and deliver work in line with group objectives
• Develop beginner-level understanding of BU products, system software, troubleshooting tools/BKMs, and infrastructure
• Complete company-level trainings and certifications for specific product knowledge
• Become familiar with equipment software documentation, key customer features, and software product release installation/upgrade instructions
• Develop technical contributions without supervisory responsibilities

Support Engineer jobs in Taiwan

Global Software Support Engineer