Support Engineer

• Provide Level 1 and Level 2 user support and handle incidents and service requests in accordance with defined service-level commitments.
• Manage the IT estate, workstations, and industrial equipment, ensuring their compliance and availability.
• Administer access rights, identities, and equipment using IT asset and service management tools.
• Participate in cybersecurity initiatives and ensure compliance with applicable standards and procedures.
• Contribute to the deployment of local IT projects and support users in adopting new solutions.
• Develop and maintain the applications and databases required for the site’s IT projects.
• Ensure the quality of Level 1 and Level 2 support, equipment availability, and continuous improvement of digital services under the direction of the IT Manager.

Support Engineer jobs in Tunisia

IT Support Technician