Support Engineer

• Triage and troubleshoot support issues, escalating to project or product engineering teams when required
• Analyze logs, metrics, and traces to diagnose root causes of incidents in distributed systems
• Debug .NET or Node.js application code and contribute fixes or code-level solutions when needed
• Investigate and resolve technical issues at code level, identifying root causes and implementing fixes
• Work with AWS, Azure, GCP, Kubernetes, Dapr, Terraform, Temporal, Mongo Atlas, PostgreSQL, .NET, Node.js, and Java
• Configure enterprise monitoring solutions
• Conduct post-incident reviews and implement preventive measures
• Automate support needs, develop runbooks, and improve support tools
• Participate in infrastructure capacity planning, demand forecasting, performance analysis, and systems tuning
• Improve the engineering support experience and platform engineering tooling
• Participate in R&D, explorations, and AI automation
• Help define and drive adoption of CSAT, NPS, resolution time, and first contact resolution KPIs
• Participate in strategic discussions on customer lifecycle, retention, and satisfaction
• Collaborate with customers, internal stakeholders, product teams, project engineering teams, and engineering teams

Support Engineer jobs in Vietnam

Full Stack Engineer – Support, Observability