Support Representative

• Service and repair a variety of company products and systems at customer locations within a specific geographic area
• Achieve expected productivity levels for the assigned workload and experience level
• Manage territory, inventory, and customer relationships
• Demonstrate technical and customer relationship expertise
• Drive revenue-generating opportunities through supply, contract sales, network support contract, equipment, and print assessment leads
• Perform diagnostics, installation, removal, retrofits, troubleshooting, and repairs on assigned equipment
• Perform Basic Connected installations, set up IP addresses, download printer drivers, and train customers on printing functions
• Troubleshoot and repair or replace components on black-and-white, color, and multifunctional devices
• Complete technical training on new equipment as assigned
• Execute territory management and call-handling procedures
• Work with sales partners to maximize equipment leads and upgrade opportunities
• Maintain and accurately manage parts inventory and car stock inventory
• Follow territory backup plans and complete administrative tasks accurately and on time
• Interact with customers to determine service needs and ensure customer satisfaction
• Provide technical assistance to less experienced technicians
• Maintain professional relationships with customers and company personnel
• Communicate daily with the service call center, parts department, and Field Technology Service Manager
• Perform other duties as assigned

Explore Field Representative II, Field Services Support at Ricoh UK. Review requirements and application details.