Support Representative

• Coordinate and participate in daily clinic preparation
• Identify patients and conduct patient check-in/check-out
• Post charges and manage cash
• Schedule patient appointments
• Register patients and set up accounts
• Make and manage phone calls and messages
• Take and deliver messages to physicians, nurses, and others
• Accurately distribute patient and physician messages according to communication standards
• Manage incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls
• Initiate and secure prior authorizations as needed
• Conduct oneself in a responsible, professional manner

Patient Services Representative – Radiology Support Services

• Receive and resolve student and faculty inquiries in a fast-paced call- and web-based operations center
• Educate and troubleshoot technical support issues including usernames/passwords, software, hardware, and university platform tools
• Identify and troubleshoot incidents, then document and retrieve pertinent information for logging, tracking, and escalation
• Complete detailed summary forms for issues escalated to higher levels in the technology department
• Meet productivity goals including contacts per hour, caller satisfaction, and first-call resolution
• Solve multiple issues per call and probe to prevent further calls from students and faculty
• Provide support for internal departments including Admissions, Education Advising, Financial Aid, Career Services, and Student Relations
• Handle inquiries via phone, chat, and email
• Perform other duties as assigned by the Technical Support Manager, Supervisor, Team Leads, or senior personnel

Support Representative jobs in United States

Patient Services Representative – Radiology Support Services

Support & Solutions Representative